Plain English. Short paragraphs. The version dated below applies to your account; we'll email you at least 30 days before any material change.
"olladns", "we", "us" means olladns, Inc., a Delaware C-Corp. "You", "your", "customer" means the legal entity or individual that signed up for an olladns account. "Service" means the DNS filtering platform served at olladns.com and related subdomains.
We provide DNS filtering, query analytics, scoped API access, MCP integration, and the dashboard at login.olladns.com. You pay according to the pricing page, configure your tenant, and use the service for lawful purposes. That's the whole shape of it.
Anything that respects: (a) your own users' rights, (b) applicable law in your jurisdiction, (c) our acceptable use list below. Specifically permitted: filtering DNS for your team, your customers, your school, your kids, your IoT segment, your honeypot, your CTF, your research project.
You own the DNS queries your endpoints generate. We process them to provide filtering and analytics. We do not sell them, do not share them with advertisers, do not train models on them outside our own product (anonymous-aggregate threat intelligence). Full posture on /security; subprocessors on /legal/subprocessors.
You can export your query logs at any time via GET /api/v1/analytics/export. You can delete your tenant at any time, which cascades to all stored data within 30 days.
We target 99.9% monthly availability for DoH resolution and 99.5% for the dashboard + API. We do not currently publish a public status page; uptime is reported on request. (Availability covers DoH resolution: DoT and DoQ are not offered.) SLA credits for paid plans are documented in your order form.
Self-serve plans are charged monthly via Stripe at the rates on the pricing page. Annual plans (paid by invoice, NET-30) save 17%. Sales tax / VAT / GST is added where required. Refunds within 14 days for any reason, no questions, no clawback of usage data.
You can cancel anytime from the dashboard. We retain query logs for 30 days after cancellation, then irreversibly delete. We can terminate your account for breach of these terms with 7 days' written notice (or immediately if continued use would harm our infrastructure or other customers).
Our aggregate liability to you in any 12-month period is capped at the amount you paid us in that period, or $1,000 if you're on a free plan. We're not liable for indirect, incidental, or consequential damages. This is standard SaaS language and is not negotiable for self-serve customers; enterprise contracts can negotiate the cap upward.
We may aggregate anonymized query patterns (e.g. "this domain saw a spike in queries from N independent tenants") into our threat intelligence feeds. Aggregates never identify you, your users, or your queries. Opt out via privacy controls — but doing so means you don't benefit from peer-derived intelligence either.
Material changes get 30 days' email notice. Non-material changes (clarifications, typos, new sub-processor in same jurisdiction) post here with an updated effective date. If you don't agree with a material change, you can cancel within the notice window and we'll refund unused prepaid time.
Delaware. Disputes go to binding arbitration before AAA, seated in San Francisco. You retain the right to small-claims court for claims that qualify.
Questions: [email protected]. Security: [email protected]. Everything else: /contact.